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Privacy Policy

Privacy Policy for Avatars Global

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Effective Date: 17/11/2024

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Avatars Global (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data. It also outlines your rights under relevant laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the New Zealand Privacy Act 2020.

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1. Scope of this Privacy Policy

 

This Privacy Policy applies to all data collected through our website, services, and any associated digital platforms (collectively, the “Services”). By using our Services, you consent to the practices described herein.

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2. Information We Collect

 

We may collect the following categories of information:

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2.1 Personal Information:

  • Contact details: Name, email address, phone number, and billing address.

  • Payment information: Credit card details or other financial data for transactions.

  • User content: Messages, feedback, or other content you provide.

 

2.2 Usage Data:

  • Technical data: IP address, browser type, device identifiers, operating system, and access times.

  • Behavioral data: Pages viewed, clicks, and navigation patterns on our website.

 

2.3 Cookies and Tracking Technologies:

  • Cookies and similar technologies: Used to enhance functionality, analyze site performance, and improve user experience. 

 

3. How We Use Your Information

 

We process your data for the following purposes:

 

3.1 Providing and Improving Services:

  • Fulfill orders, provide requested services, and support user interactions.

  • Enhance and personalize your experience on our platform.

 

3.2 Communication:

  • Send transactional communications, such as confirmations or updates.

  • Deliver promotional content, where legally permissible and subject to user consent.

 

3.3 Analytics and Performance:

  • Monitor and analyze site usage to improve functionality and user experience.

 

3.4 Legal Compliance and Security:

  • Enforce legal rights and comply with applicable regulations.

  • Detect and prevent fraudulent activities and security breaches.

 

4. How We Share Your Information

 

Your data may be shared under the following circumstances:

 

4.1 Service Providers:
We may engage third-party vendors to assist with operations such as hosting, payment processing, or customer support. These providers are contractually obligated to protect your data.

 

4.2 Legal Obligations:
We may disclose information if required by law or in response to lawful government requests.

 

4.3 Business Transfers:
In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity, subject to the same privacy commitments.

 

5. Your Rights

 

Depending on your location, you may have the following rights:

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5.1 GDPR Rights (EU Users):

  • Access: Request a copy of your personal data.

  • Rectification: Correct inaccurate or incomplete data.

  • Erasure: Request the deletion of your data.

  • Restriction: Limit how your data is processed.

  • Portability: Obtain your data in a structured, machine-readable format.

  • Objection: Object to processing for specific purposes, such as marketing.

 

5.2 CCPA Rights (California Users):

  • Access: Know what personal data we collect and why.

  • Deletion: Request the removal of your personal data.

  • Opt-Out: Decline the sale of your personal information (we do not sell data).

  • Non-Discrimination: Receive equal service regardless of exercising your rights.

 

5.3 New Zealand Users:

  • Access and correct personal information as allowed under the New Zealand Privacy Act 2020.

 

To exercise these rights, contact us at info@avatarsglobal.com.

 

6. Data Retention and Security

 

6.1 Retention:
We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations.

 

6.2 Security Measures:
We implement robust security practices, including:

  • Data encryption (in transit and at rest).

  • Firewalls and access controls to safeguard sensitive data.

  • Regular audits and vulnerability assessments.

 

Despite these measures, no system is entirely secure, and we cannot guarantee absolute protection.

 

7. International Data Transfers

 

Your data may be transferred and processed in countries outside your own, including the United States and New Zealand. We ensure such transfers comply with applicable data protection laws, including Standard Contractual Clauses (SCCs) for GDPR compliance where required.

 

8. Children’s Privacy

 

Our Services are not intended for users under the age of 13, and we do not knowingly collect personal information from children without parental consent. If we discover we have inadvertently collected such data, we will delete it promptly.

 

9. Changes to This Privacy Policy

 

We reserve the right to update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page, and significant changes will be highlighted. We encourage regular reviews to stay informed.

 

10. Contact Information

 

For questions, concerns, or to exercise your privacy rights, please contact us at:

Avatars Global
info@avatarsglobal.com

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11. Additional Information for California Residents

 

Under the CCPA, California users may request specific information about how we collect, use, and share their data. To submit a request, please email info@avatarsglobal.com

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